You don’t need to decide by yourself. You can book a free discovery call or get in touch using my contact form if you would prefer to explain what is happening in writing. I’ll help you consider which programme may be the most suitable starting point for you and your dog.

Both programmes include the same thorough initial assessment and personalised plan; the difference is the number of follow-up visits and the length of ongoing support.

If you begin with the Heart Dog Foundations Programme and later feel that more support would be helpful, you can upgrade to the Extended Support Programme.

Your initial behaviour assessment and consultation can take place online or in your home, depending on what is most appropriate for you and your dog. For some dogs, an online assessment is the kinder and less stressful option, particularly if they find unfamiliar people entering their home difficult.

We can discuss the most suitable format when you get in touch.

Changes in behaviour can sometimes be influenced by pain, illness or another underlying medical factor. A veterinary referral allows your vet to share relevant clinical information and helps ensure that your dog receives safe, appropriate and joined-up support.

Your completed veterinary referral form, relevant clinical history and guardian questionnaire must reach me at least 48 hours before your initial consultation. If I haven’t received them by this deadline, the consultation will need to be rearranged.

We’ll discuss the initial recommendations during your consultation, so you’ll have some practical steps to begin putting into place straight away.

You’ll receive your tailored behaviour modification plan within five working days of the consultation. I’ll also send a summary report to your vet, helping to keep everyone involved informed and ensure that your dog receives joined-up support.

You’ll then have continued support throughout your programme, as well as your included in-person follow-up visit or visits.

You can use your ongoing support to ask brief questions, share updates and send short videos for review as you begin putting your dog’s plan into practice.

Each week, you can choose between up to 30 minutes of email and WhatsApp support or a pre-booked video call of up to 20 minutes if you would prefer to talk things through. Support is available during office hours, subject to availability, and unused time cannot be carried over.

This isn’t an emergency service, but it gives you regular access to guidance and reassurance between your follow-up visits.

In-person appointments may take place in your home or include a supported walk in your local area, depending on your dog’s needs.

Travel within 20 driving miles of Snodland is included. For appointments further afield, travel is charged at 45p per additional mile for the outward and return journeys. Any additional cost will always be agreed with you before booking.

Every dog is an individual, so behaviour change is rarely quick or completely predictable. Progress can be influenced by your dog’s health, experiences, environment and the nature of the behaviour itself. It will also depend on factors such as how consistently the plan can be implemented and the time and opportunities available to practise.

I understand that every guardian’s circumstances are different, so your plan will be designed to feel realistic and manageable within your everyday life. We can review and adapt it together if something isn’t working for you or your dog.

Although I can’t guarantee a particular outcome or timescale, my role is to help you understand what may be driving your dog’s behaviour, develop practical strategies and support you as you put them into place. The aim is to help your dog feel safer while helping you feel more informed, prepared and confident.

Behaviour work is a collaborative process. I’ll guide you, demonstrate relevant strategies and practise them with you during follow-up sessions, but the everyday changes happen through the relationship you share with your dog.

You won’t be left to work everything out alone. I’ll support you throughout your programme and adapt the plan where needed.